1. What types of products do you sell?

We specialize in high-quality cardigans designed for comfort, versatility, and timeless style.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders. If you’d like faster delivery, you can choose Expedited Shipping for $4.99 at checkout.

3. Do you charge sales tax?

No. All of our products are tax-free, so the price you see is the price you pay.

4. How long will my order take to arrive?

• Standard shipping: 3–7 business days

• Expedited shipping: 2–3 business days
  Processing time is usually 1–2 business days before shipping.

5. What is your return policy?

You may return unworn, unwashed items with tags within 30 days of delivery. Final sale and clearance items are not eligible for return.

6. How do I request a refund?

Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.

7. Which payment methods do you accept?

We accept:

• Credit & Debit Cards (Visa, MasterCard, AMEX, Discover, JCB) processed securely via Stripe

• PayPal (PayPal account or Guest Checkout)

8. Do you ship internationally?

Currently, we only ship within the United States.

9. What if my package is lost or damaged?

If your order is lost or arrives damaged, please contact us immediately at support@lenoraa.store, and we’ll resolve the issue quickly.

10. How can I contact you?

• 📧 Email: support@lenoraa.store

• 📍 Lenoraa 3909 W 50th St, Edina, MN 55424, United States